Technical documentation, scripting, resources, managed services, and break-fix support for the call center and telephone answering service industries.

Call Theory

This is where my passion is these days: building Call Theory and helping my clients with unique and interesting problems.

• Call Theory recently added managed services as an official service
• Licensing for Mission Control Utility Dashboard is now included with all paid Call Theory subscriptions
• All paid subscribers now have à la carte access to Huntress, SentinelOne, Microsoft, Dell, Webroot, Acronis, Cisco Duo, and more

Call Theory is a d.b.a. of NotifiUs, LLC (both registered in the State of Ohio)

NotifiUs, LLC

NotifiUs, LLC is a single-member LLC registered in the State of Ohio on December 12, 2012, to front-end my freelancing.

At the time I was focused on group communication tools like SMS/messaging applications and also in-browser call center solutions (before they were widely popular.)

In December 2017, I quit my job and went full-time on developing NotifiUs, LLC into a fully-bootstrapped business - providing consulting, coaching, and project support for call centers.

The Call Theory d.b.a. was added June 16, 2020 in response to my business plans changing significantly from the COVID-19 global pandemic impact.

I swapped from in-person consulting to recurring support subscriptions with free-digital resources - i.e., what today is now Call Theory